Roboworld LLC is committed to protecting your privacy. This policy describes our practices regarding personal and account information collected by Roboworld LLC (“we,” “us,” “our,” or, “Roboworld”) at Roboworld.com (Site or web site) and via mobile applications (i.e. RoboworldLLC.com accessed through your mobile devices).
In this policy, “personal and account information” means your name, company name, address, telephone number, and e-mail address plus other information that may personally identify you (“personally identifiable information”), including, but not limited to your industry and purchase history.
How much information must I share?
The amount and type of information we collect from you depends on your use of our website. Below, we explain what information we collect.
When you browse our website
We may also use third-party Web analytics services in our online services, such as those of Google Analytics. These service providers help us analyze how users use our online services. Information collected as a part of Google Analytics (including your IP address) is automatically sent to Google, and Google may place cookies to help with the analysis. To learn more about Google Analytics and download an opt-out browser add-on, go to https://tools.google.com/dlpage/gaoptout?hl=en.
We may transfer your personally identifiable information and other information that you submit on our Site to our offices, affiliates, and service providers. However, we can, and will ask our service providers to use, store and otherwise process your information in accordance with this Policy regardless of where it is transferred. We do not share your personally identifiable information with third parties, without your consent, except as described in this Policy and to the extent required by law, in accordance with your instructions.
When you communicate with us through our web site
We collect your email address and the other information that you provide in order to respond to your communication.
How is my personal and account information used?
We collect information about you in order to provide you with services and products and also collect information that is necessary for our Site to work properly. We use personal information about our users for a variety of purposes related to our business.
We may use your personal and account information to provide products or services you have requested, respond to a communication from you, contact you, and as otherwise described in this Policy.
We may occasionally send you promotional or product information via email, or other electronic channels, including ads on social media platforms. If you do not wish to receive promotional, product information, you may opt out of future communications by following the instructions in the communication.
If you become our customer, we may send you updates on important information about our company and products.
The Roboworld Site may track the total number of visitors to our Site, the number of visitors to each page of our Site, IP addresses, computer and browser type, version and domain, dates and times of use of each page of our Site, and any third-party website from which you were transferred to this Site, and more, and we may analyze data for trends and statistics in the aggregate, but this information will be in aggregate form only and it will not contain personally identifiable information. This aggregate information is not linked to any personally identifiable information that can identify any individual person. We may use this aggregate information to analyze trends, administer the Site, track users’ movement and gather broad demographic information for aggregate use and to improve the Roboworld Site.
How is my personal and account information shared?
We restrict access to your personal and account information to those who need access to use it as set forth in this Policy. Only authorized personnel are permitted to see your personal information.
We may share your personal and account information with our third-party services providers, including but not limited to our credit card processors, web site developers and hosts, advertising agencies, third-party shippers and other service providers, whose use of your information is limited to providing services to us. We do not sell, trade, rent or otherwise share your personal information with others.
We may disclose your personal and account information to respond to subpoenas, court orders, or other legal process, as required by law, or to establish or exercise our legal rights or defend against legal claims. Your personal and account information may also be disclosed in the event of any future connection with a sale of some or all of our business or a merger with another company.
We may provide aggregate information and the data generated by cookies to web design and marketing firms we contract for website development and advertising purposes.
How do you protect my personal information?
We use 2048-bit keys and TLS 1.2 (Transport Layer Security) technology in all areas where your personal information is required.
In addition, your personal information and transaction history are kept behind our firewall on separate servers. All transaction information is processed under encrypted channels.
How do I adjust ad preferences for ad network interest-based advertising?
Our Site is not directed at nor targeted to children. We do not use our Site to knowingly solicit personal information from or market to children. If you are under the age of 18, do not provide us with any personal information. If we learn that someone under 18 has provided personal information, we will use reasonable efforts to remove such information from our databases.
Compromise of Personal Information
Links to Other Web Sites
California Privacy Rights
California Civil Code Section § 1798.83 permits users of our Site that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us via the Site.
US-EU Safe Harbor Framework
As many of our European customers are aware, on October 6, 2015, the US-EU Safe Harbor Framework was declared invalid by the Court of Justice of the European Union. This means EU customers can continue to use the Roboworld website. We will continue to work to put the EU Model Clause agreements in place, and begin to sign Model Clause agreements with our customers as soon as possible.
Can I still use Roboworld products in the EU?
Yes. To ensure that our customers can continue to use Roboworld products, we will soon be providing a data processing agreement that facilitates the transfer of Personal Information from Europe to the U.S. under EU Data Protection Laws. Roboworld customers in the European Union will immediately be able to execute this data processing agreement, pre-signed by Roboworld LLC. The data processing agreement includes the European Commission’s standard contractual clauses, known as the “model clauses.” The data processing agreement will apply so long as there is not another legal basis for transfer of data from the EU to the U.S.
How does Roboworld comply with EU Privacy Laws?
In addition to the data processing agreement mentioned above, we give our customers complete control over their database and we ensure that customer data is kept private through the use of “Strong Encryption” (TSL 1.2) on each customer database. Roboworld LLC maintains a security policy that incorporates technical, administrative, and physical security measures to ensure that customer data remains private and secure.
How can customers execute a data processing agreement?
If you’re an EU-based customer, you’ll soon be able to see and sign a data processing agreement. In the meantime, please email info@Roboworld.com for questions or to receive the agreement to sign.
How can I give you feedback or contact you?
You may contact us via email or phone. Our Customer Care team is available by phone at (513) 720-6900 9:00am EST – 5:00pm EST, Monday through Friday. Comments or questions can also be sent to us via postal mail, and we will use reasonable efforts to promptly review and respond as appropriate:
5749 Chadwick Court
West Chester, OH 45069 (USA)
Please note that messages become our property and, unless you direct otherwise, may be used by us for promotional purposes.
Last Updated – 11/1/16